Reach Out +91 81411 82537

My Cart

We Care - The T&S Warranty Program

We Care - The Tales & Stories Warranty Program

At Tales & Stories, we stand strong with our constant attention to product quality and believe in rewarding the customers for their trust in us. With over 35 years of our striving towards merchandise excellence that is the best in the industry, keeping in mind the spirit and fervor of evolving fashion trends.

Tales & Stories warrants all apparel to be free of defects in material or workmanship for a period of 100 days from the original date of delivery, when purchased from our online webstore.

The apparel warranty covers defect of workmanship and materials, but does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use.  If a Tales & Stories product(s) is found to be defective after inspection by a warranty technician, Tales & Stories will repair or replace the product(s) with an existing comparable model at the technician’s discretion. Tales & Stories is not liable for any damages, losses and/or costs incurred resulting from the loss or usage of our product(s).

Warranty policy limitations
Warranty policy is subject to the following limitations:

  • All warranty claims must be accompanied by the original purchase receipt.
  • Return shipment of the product(s) to the company address must be borne by the customer.
  • All the return shipments must have warranty claims declared on call or mail, prior to return.
  • Repaired product(s) are not covered for the original warranty.

Procedure to return

  • Call us on +91 81411 82537 or write to us on customercare@talesandstories.com explaining clearly your concern.
  • Mention your order no. on call or in the mail subject line, clearly worded as: “Warranty Claim -Order No. XXXXXX”


After contacting the warranty department

  • Ship your product(s) to claim warranty promptly.
  • Include a copy of the original purchase receipt.
  • Tales & Stories is not liable for any items lost in transit. Additionally, customers are responsible for all tracking information on return shipments.
  • Ship to:

    TALES & STORIES DENIM COMPANY PVT LTD.
    48 First Floor, New Grain Market,
    Opp.Anupam Cinema, Khokhra,
    Ahmedabad 380008,
    Gujarat, India


Shipping

Customers are responsible for all costs incurred on shipping warranty product(s) to Tales & Stories. Tales & Stories will cover shipping cost on replacement or repaired product(s) being shipped back to the customer.